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How We Handle Your Account Data

We collect the minimum information needed to operate your account, process bKash, Nagad and Rocket transactions, and meet verification requirements in supported regions.

Account verification dataPayment transaction recordsDevice access logsSupport interaction history
apk27 cm How We Handle Your Account Data
DATA PRACTICES

Security, Storage and User Rights

We apply encryption to account data, limit internal access to authorized staff, and separate payment processing from general account storage so transaction details stay isolated from browsing history.

Encryption Standards All account data transmitted between your device and our platform uses SSL encryption. Passwords are hashed and never stored in readable form. Payment transactions with bKash, Nagad and Rocket route through encrypted partner gateways; we receive only confirmation codes, not your wallet PIN.
Cookie and Tracking We use session cookies to keep you logged in, preference cookies to remember language and display settings, and analytics cookies to measure page performance. Third-party cookies may be set by payment providers during checkout. You control cookie acceptance through your browser; blocking essential cookies will prevent login.
Data Retention Active account data is retained while your account is open. After account closure, transaction records are kept for the period required by financial regulations in our operating jurisdiction, typically three to seven years. Session logs and device identifiers are purged after ninety days unless linked to an active investigation.
Your Rights You can request a copy of the personal data we hold, ask us to correct inaccurate information, or request account deletion by contacting support. Deletion requests are processed within thirty days; transaction history required for regulatory compliance is anonymized rather than fully deleted.
PRIVACY CONTACT

Privacy Questions and Data Requests

Contact our team to request your data, ask about how we handle information, or submit corrections to your account details. Support responds through the same channel you contact us on.

Team online

Live Chat

Open the chat icon in the bottom corner of any page, state that your question is about privacy or data handling, and a support agent will connect within minutes during active hours.

Email Support

Send your privacy question or data request to our support email address listed in the contact section. Include your account username and a clear description of what you need; we respond within one business day.

Account Settings

Log in to your account, navigate to settings, then privacy controls. You can view data categories we hold, download a copy of your transaction history, and submit a data deletion request directly from that page.

Common Privacy Questions

We collect your name, date of birth, email address, phone number and residential address during registration. When you verify your account for withdrawals, we may request a government-issued ID photo and proof of address. Payment transaction details are logged when you deposit or withdraw through bKash, Nagad or Rocket.

We share data with payment processors to complete bKash, Nagad and Rocket transactions, with verification providers to confirm identity documents, and with legal authorities when required by law. We do not sell your personal information to advertisers or unrelated third parties.

Log in to your account, go to settings, then privacy controls, and select the option to download your data. Alternatively, contact our support team through live chat or email with your request; we provide a data export within seven business days.

Yes. Contact support to request account closure. We process deletion requests within thirty days. Transaction records required for financial compliance are anonymized rather than fully deleted; session logs and browsing history are purged completely.

We use cookies to maintain your login session, remember your language preference and analyze platform usage. Payment partners may set cookies during checkout to process transactions. You can block cookies through your browser settings, though essential cookies are required for login and account access.

No. When you deposit or withdraw, you complete the transaction on the bKash, Nagad or Rocket platform directly. We receive only a transaction confirmation code and the amount; we do not store your wallet PIN, password or full account number.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.